How do you organize your IT support tasks?*
Search for an expert for the positionTask definition for a partnerSLA framework service package

Can you define the scope of a technology project?*
NoYes, but there is no frameworkYes, in a standardized way

Do you use any methods to evaluate your suppliers (output, SLA, deadlines)?*
NoPartlyYes, in a formal way

How familiar are you with the concept of “outcome-based delivery”?*
Never heard of itHeard of it but not used yetActively use it

How long does it take between identifying a problem and activating a supplier?*
1-3 days1-2 weeksa month or more

Is there an IT service management tool (e.g. ticketing, SLA tracking) that you use?*
NoManualAutomated, integrated

Is there internal competence available which can host an external scope-based
service?*
NoPartiallyYes, dedicated

How can the cost and performance of IT services be monitored in real time?*
Not at allMonthly reportingReal-time dashboard

How do you choose a provider?*
PriceResponse timeScope coverage + SLABusiness impact

What are your primary expectations for a scope-based solution?*
Cost ReductionStabilityTechnological AdvantageReduction of Internal Workload

Are you able to allocate costs to a project task as a service, not just labor?*
NoOnly in exceptional casesYes, at a strategic level

How many of your providers are currently managed on an SLA basis?*
01-23 or more

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